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Frequently Asked Questions

What is a Fan Ambassador?

Fan Ambassadors are people who share the latest news and information like blog posts, events, contests, and more using social networks like Facebook, LinkedIn and Twitter.

How do I become a Fan Ambassador?
Simply click "Become a Fan Ambassador" on the sign-up page and we’ll walk you through the simple 4 step process!

Do I have to connect all my social media accounts in order to participate?
Nope! You can use any combination you would like. Of course, the more social networks you connect to, the more opportunities you will have to earn points!

How are permissions and privacy handled?
Fan Ambassadors never have content posted to their social networks without being explicitly notified. Even if you choose to auto-post content, you have the option to opt-out of each post before it is shared.

How do I share content?
You will receive an email when we have new and exciting content to share. Each email contains a status update and link to the content we're sharing with you. Once you press the click to share button, the status update will automatically post to the social networks you selected.

How do I earn points?
You earn points by sharing content and generating traffic. The more people take action (like, retweet) on links shared through SocialToaster, the more points you rack up! You can also earn points for each unique comment posted on your SocialToaster link. Additionally, earn points for recruiting your friends to join the program!

I shared content on my LinkedIn profile, why isn't it showing up in my timeline?
The way LinkedIn works, only some of the posts will display in the main news feed. The posts will always display on a users profile under "activity", but LinkedIn's algorithm only displays certain posts in the news feed.

Someone commented on my Facebook post more than once, why didn't I get points for that?
There is no limit to the amount of comments a user can earn on each post. However, we only award points for unique comments. For example, if you comment on the same post five times, you will only be counted once. This way users cannot abuse the system by commenting on the same link over and over again.

I noticed another user get a lot of points, I think they're cheating. What can be done?
Points do add up quickly with this program, particularly with the ability to post each day using the mentions feature. One post with 5 clicks, likes, and comments adds up to over a 1,000 points alone. That said, we do have a team that looks into potential cheaters in the program.

I have earned points, how come they are not displayed on the Leaderboard?
Don't worry! Your points are being tracked and awarded. Points are updated at midnight, so be sure to check back daily.

Do likes and comments garnered from old posts still add up for points?
We calculate points on old posts for up to two weeks. After that time, we no longer award points. Any likes or comments earned on within the two-week window of an old post will display in the current contest and will also count towards the grand prize.

The website automatically uploaded my profile picture from my Facebook page, if I change my profile picture on Facebook, would it automatically change on this site as well?
Yes, any time you change your profile picture on Facebook it will update on SocialToaster's page as well.

If I have questions about the Fan Ambassador program, who do I contact?
Please contact social@chicagoblackhawks.com.

How do I earn points using YouTube?
You can earn additional points for connecting your YouTube account. Connecting your account makes it easy to “like” and “favorite” Blackhawks videos!

How do I earn points using Foursquare?
Once you’ve connected and authorized your Foursquare account, you can easily start earning more points! Review the “Checkins” page under “Earn More Points” for a full list of events/daily check-ins. Check into the event as you normally would through Foursquare and you’ll automatically earn the allotted points!

How many points do I earn for Foursquare Check-ins?
Checkin points vary by event. Review the “Checkins” tab listed under “Earn More Points” for a full list of venues, dates, and points!

How many times can I check into an event?
You can only check into an event one time. Any daily check-ins may be completed once per day.

How do I earn points using Instagram?
Once you’ve connected and authorized your Instagram account, you can easily start earning more points! Using the specified hashtag, upload your images to Instagram. Once your image is approved, it will appear on the Pic Wall and you will be awarded points!

How often can I earn points using Instagram?
You can upload as many images as you’d like! However, only the images that are approved by the administrator will be awarded points and display on the Pic Wall.

How do Mentions using keywords work?
Mentions work by looking for a specified keyword in your text. Write your own tweet or status update using the keyword to earn Points. You can write these posts through your Chicago Blackhawks account under the Earn More Points tab, or you can write them through your personal Twitter and Facebook accounts. You must use the current keyword at least once in order to earn Points.

How many Points do I earn for Mentions?
You earn 10 Points for using the keyword on Twitter. You also earn Points for every comment or like you receive on your Facebook status update that includes the keyword, as well as retweets of your mention on Twitter.

How many times can I use the Mentions feature?
You may write as many tweets and status updates using the keyword as you.d like, but you will only receive Points for one mention per network per day.