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One Goal II and 17 Seconds - Frequently Asked Questions

ONE GOAL II CHAMPIONSHIP BOOK   17 SECONDS DVD/BLU-RAY
 

WHERE TO BUY/PRICING

How do I get ONE GOAL II?
- ONE GOAL II is available now at all Blackhawks Store locations (333 N. Michigan Ave.; Woodfield Mall Kiosk, near Nordstrom's; United Center during Blackhawks games).
- You can also place an order by phone by calling the Blackhawks Store at 800-GO-HAWKS. There is no longer a way to order online.

I live in Canada and wish to order ONE GOAL II. Can I?
Please call the Blackhawks Store at 800-GO-HAWKS to inquire about ordering. Please note that shipping one book to Canada costs $54 (actual cost to Blackhawks).

I live outside of North America and wish to order ONE GOAL II. Can I?
You can contact the Blackhawks Store at 800-GO-HAWKS to inquire about possible shipment.

How much does ONE GOAL II cost?
- $49.99 (and includes 17 SECONDS DVD; not Blu-ray)

Can I select a Blu-ray instead of a DVD with my book?
- No, all books come pre-packaged with a DVD.


SHIPPING/FULFILLMENT

I placed an order via this website that I expected to arrive by now and haven't received it. How do I check on the status of my order?
Fill out the form below and someone from our fulfillment house will respond within 24 hours.

I didn't get the correct quantity of books or there is something wrong with my book (i.e. damaged, defective video screen). Who should I contact?
Please fill out the form below. You can also exchange a defective book at any Blackhawks Store location if you live in the Chicago area.

When will my book ship? (Updated Jan. 13)
- All orders have been shipped or are shipping out well within the two-week ordering time.

How is the book being shipped?
UPS.


GENERAL INFO

Which edition of 17 SECONDS comes with the book?
DVD, not Blu-ray.

Is the DVD closed-captioned?
Most copies of ONE GOAL II include a closed-captioned version of 17 SECONDS; a very small percentage of initial DVDs appearing in ONE GOAL II did not. If your version does not include closed-captioning and you require it, please use the form below and we will try to assist.


TROUBLESHOOTING

I'm having trouble fitting my USB cable into the port to charge the video screen. What should I do?
The top of the book does get in the way, but the cable does fit. Just pry the top of the book back slightly with your thumb to make room. View a screenshot here.

What are the buttons and arrows for on the inside cover of the book?
Each book contains a video screen with bonus video content. Clip #1 includes the Blackhawks' two goals in 17 seconds to win the Cup. Clip #2 is a five-minute featurette with interviews about those two goals and the ensuing celebration. Hold the red button to turn the screen on and off. Use the up and down arrows to control the volume.

I received two ONE GOAL II books for the holidays. Would it be possible to return one copy?

You may return your copy of ONE GOAL II in NEW condition to any official Blackhawks Store location.


WHERE TO BUY/PRICING

How do I get 17 SECONDS?
- DVD and Blu-rays are available now at all Blackhawks Store locations (333 N. Michigan Ave., Woodfield Mall Kiosk, near Nordstrom's, United Center during Blackhawks games).
- You can also order by phone by calling the Blackhawks Store at 800-GO-HAWKS.
- DVD is included in all copies of ONE GOAL II book.
- Digital Download - details of potential digital release pending.

I live in Canada and wish to order 17 SECONDS. Can I?
You can contact the Blackhawks Store at 800-GO-HAWKS to inquire about possible shipment.

I live outside of North America and wish to order 17 SECONDS. Can I?
You can contact the Blackhawks Store at 800-GO-HAWKS to inquire about possible shipment.

How much does 17 SECONDS cost?
- DVD is $14.99 / Blu-ray is $19.99


SHIPPING/FULFILLMENT

I placed an order via this website that I expected to arrive by now and haven't received it. How do I check on the status of my order?
Fill out the form below and someone from our fulfillment house will respond within 24 hours.

When will my DVD ship? (Updated Jan. 13)
- All orders have been shipped or are shipping out well within the two-week ordering time.

How will the movie be shipped?
UPS.

GENERAL INFO

How long is 17 SECONDS?

- 53 minutes.

Is there a difference between the DVD and Blu-ray editions of 17 SECONDS?
Yes. We had more time to produce the Blu-ray, and added some Bonus Features, including footage from the team's White House visit and an Audio Commentary with Bryan Bickell and Andrew Shaw.

Is the film appropriate for general audiences?
It is fair to say the DVD content would be rated a G or PG by standard ratings. The players do celebrate the Stanley Cup victory with champagne and beer, and there is one bleeped expletive in the film.

Does the Blu-ray edition include the regular DVD and/or a digital version?
No, just the Blu-ray.

Are the DVDs and Blu-rays closed-captioned?
Yes, all copies of 17 SECONDS sold separately from ONE GOAL II are closed captioned.

Why didn't the Blackhawks do a championship movie like the one from 2010 with more of a season/playoffs recap?
The NHL controls the licensing for all game footage and is the group responsible for producing and distributing that championship movie. For 2013, the NHL chose to distribute this movie as a digital download only. You can find it here on iTunes and Amazon.

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